Designs by Debi Handmade Jewelry Customer Service

Ordering
Payment
Tax
Shipping
Returns
Gift Services
Sizing
Contact Designs by Debi™
Frequently Asked Questions (FAQ's) Page
Terms and Conditions Page

~ Ordering ~

Online ~ Currently you can order Designs by Debi products online by clicking the links to my ArtFire Studio that appear in each product listing and placing the item in the ArtFire shopping cart. Once you are done shopping, the ArtFire cart will guide you through the secure PayPal payment process. I have a verified pro account with ArtFire and a verified business account with PayPal so you do not need to have or set up an account with either one to purchase from me.

E-mail ~ You can use the Contact Me form or send an e-mail to
sales@designs-by-debi.com to place an order and make payment arrangements.
DO NOT send credit card information in an e-mail; it is not secure!

Snail Mail ~ You must first e-mail me to let me know what you are ordering. Once I verify that the jewelry you desire is available, I will put it aside for you and respond with instructions.

Phone ~ You can place an order with me by phone at 1.800.814.Debi(3324) Monday thru Friday from 10am to 6pm Eastern Standard Time. Please understand, however, that due to the nature of my businesses, I am not always in the office and available to take orders by phone so e-mail is a better method for placing orders.

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~ Payment ~

Designs by Debi accepts Personal Checks, Money Orders, Visa, MasterCard, Discover, American Express and PayPal. Personal Checks and Money Orders must be in U.S. currency.

Please note that orders paid for with a Personal Check or Money Order will not ship until payment has cleared and this can take up to 10 business days or longer in some cases.

International Orders MUST be completed through my ArtFire Studio and paid via PayPal. Please understand that you are responsible for any customs fees charged by your country. Designs by Debi declares actual items and values on customs forms.

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~ Tax ~

I am required to charge appropriate sales tax on all orders shipped to
Rhode Island and Massachusetts.

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~ Shipping ~

In-stock pieces not requiring any size adjustments will usually ship within 1-2 business days of receiving cleared payment.

Custom designs and pieces requiring size adjustments take longer to be ready to ship. If you need your item(s) within a specific time frame, let me know. I'm always willing to work with you.

Please note that orders paid for with a Personal Check or Money Order will not ship until payment has cleared and this can take up to 10 business days or longer in some cases.

Also, shipping times can vary greatly during busy holiday seasons due to the high volume of orders.

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~ Returns ~

Love it ~ or ~ Return it!

I offer a 100% satisfaction guarantee. If for any reason you are not happy with your purchase, it can be returned (except for custom orders as noted below). Please contact me within 5 days of receiving your order if you wish to return or exchange an item. You will need to use a trackable shipping method and insure the shipment for the full value of the items. I cannot issue refunds for items never received so you will need these documents in order to file a claim with your shipping service. A full refund of the purchase price (minus the cost of shipping) will be issued once the merchandise is received in its original condition.

In order to accommodate the gift-giving occasions of the Holiday season observed by various faiths, any items purchased from November 15th - December 31st may be returned until January 15th of the following year.

Custom orders cannot be returned because they are made to your specifications and may not be saleable to another customer. Due the fact that I walk you through all phases to ensure your satisfaction, this is generally not an issue. I will guide you through obtaining accurate measurements for proper fit. And when precise color matching is required, for matching bridesmaids gowns for example, I will request a swatch of material or other agreed upon method for matching colors because computer monitors vary and colors may not be represented accurately.

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~ Gift Services ~

Designs by Debi Gift Certificates are coming soon!

If you need a gift receipt, just request one at time of purchase.

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~ Sizing ~

You can find information to help with Bracelet Sizing here.

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~ Customer Support ~

You can contact Designs by Debi

By Contact Form

By e-mail at customerservice@designs-by-debi.com